Shipping policy
Order Processing & Dispatch
Every order at Ammamma Inti Vantalu is cooked fresh after it is placed – nothing sits pre-packed on a shelf. Because of this, orders are dispatched within 1–3 business days of order confirmation and payment, or as per the delivery date agreed at the time of order confirmation.
Festival pre-orders, large hampers and customised batches may follow a separate dispatch schedule, which will be communicated to you at the time of order confirmation.
Delivery Timelines
Within India
- 3–7 business days from the date of dispatch.
International orders
- 5–12 business days from the date of dispatch, subject to customs clearance in the destination country.
All delivery timelines are counted from the date of dispatch and are estimates, subject to courier company and postal norms, local holidays, weather and customs procedures.
Shipping Method
Orders are shipped through registered domestic courier companies and/or speed post only. International orders are shipped through registered international courier or postal services.
Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Please ensure your delivery address, postal code and contact number are complete and accurate – we are unable to take responsibility for delays or non-delivery caused by an incorrect or incomplete address.
Order Tracking & Confirmation
Once your order is dispatched, tracking details are shared on the email address and mobile number provided at the time of purchase. Confirmation of your order and of our services will be sent to the email ID specified at the time of registration or checkout.
Shipping Charges
Shipping charges, where applicable, are calculated and displayed at checkout before you complete your payment. If any shipping cost is levied by the seller or the Platform Owner, as the case may be, the same is not refundable.
For international orders, any customs duties, import taxes or clearance charges levied by the destination country are payable by the recipient and are not included in the order value or shipping charges.
Delays in Delivery
We ensure timely handover of your order to our courier partner. However, once the order has been dispatched, Ammamma Inti Vantalu shall not be liable for any delay in delivery caused by the courier company or postal authority, or for delays arising from customs clearance, natural events or other circumstances beyond our control.
If your order has not arrived within the estimated timeline, please contact our support team and we will follow up with the courier partner on your behalf.
Packaging
Pickles are sealed in food-grade jars and cushioned for transit, and sweets, snacks and spice powders are packed in sealed food-grade pouches or containers. If your parcel arrives damaged or leaking, please report it within 48 hours of delivery with photo or video proof, as set out in our Cancellation and Refund Policy.
Contact Us
For any issue in utilising our services or any question about your shipment, you may contact our helpdesk at:
- Email · support@ammammaintivantalu.com
- Phone / WhatsApp · 9390937607
- Website · ammammaintivantalu.com
- Address · Ammamma Inti Vantalu – Telangana Homefoods and Pickles, 2-5-240, Nakkalagutta, Warangal, Telangana – 506001, India
