Privacy policy
Our Commitment to Your Privacy
At Ammamma Inti Vantalu, we highly prioritise your concerns regarding online privacy and security during your visits to and transactions on our website, ammammaintivantalu.com. We are dedicated to ensuring that the information you provide remains secure and is used appropriately. Should you have any query not covered in this privacy and security policy, please do not hesitate to reach out to us. Your feedback is invaluable, and we continuously strive to enhance our services to better cater to your requirements.
Information We Collect
Ammamma Inti Vantalu collects only the information necessary to fulfil your requests. This may include:
- Your name, mailing address, email address and phone number, gathered when you place an order, create an account, contact us or subscribe to email notifications.
- Order and delivery details, including the items purchased, delivery address, and any preferences you share, such as spice level or millet variants.
- Communications you send us by email, WhatsApp or through the contact form on our website.
Your card details are solicited solely during order placement, are processed by our third party payment gateway partners using the highest level of encryption, and are not stored on our systems.
Cookies & Website Analytics
During your website navigation, we use cookies, or small pieces of tracking data, to gather insights into your preferences, such as your internet service provider's address and your interactions and activities on our website. This data is not linked to individual customers, and we strictly refrain from using cookies to store confidential information such as passwords or credit or debit card details.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website, including your shopping cart.
How We Use the Information Collected
Our primary purpose for collecting information is to facilitate order processing, shipping and customer service. For instance, we may reach out to provide updates on your order status, shipping information, or to address any queries related to your order. Additionally, we use this information to:
- Enhance our products, services, website content and user experience.
- Respond to your enquiries, complaints and return or refund requests.
- Comply with applicable legal, tax and food safety record-keeping obligations.
- Detect and prevent fraudulent or unauthorised transactions.
Sharing of Information
We do not sell or rent your personal information. We share it only to the extent necessary to deliver our services, including with:
- Courier and logistics partners, to deliver your order to the address you provide.
- Payment gateway providers, to securely process your payment.
- Our e-commerce and communication platform providers, who host the website and send order notifications on our behalf.
- Government or regulatory authorities, where required by applicable law.
Marketing Communications
If you have subscribed to our updates, we may send you occasional emails about new batches, seasonal and festival items and offers. You may unsubscribe at any time using the link in any such email, or by writing to us at support@ammammaintivantalu.com. Transactional messages relating to an order you have placed will continue to be sent.
Security Measures for Online Shopping
To ensure secure online transactions, we employ secure socket layer (SSL) technology when you place orders or access your account information. This technology encrypts all data you input before it is transmitted to us. Moreover, all customer data we collect is safeguarded against unauthorised access. We employ reasonable and up-to-date internet security measures and technologies to thwart unauthorised access, maintain data accuracy and ensure the appropriate use of information.
Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to meet order fulfilment, accounting, tax and legal record-keeping requirements. Information that is no longer required is deleted or anonymised.
Your Choices
- You may request access to, correction of, or deletion of the personal information we hold about you.
- You may withdraw consent for marketing communications at any time.
- To make any such request, write to us at support@ammammaintivantalu.com with your registered email address and order details.
Children's Privacy
Our website and services are intended for use by individuals aged 18 years and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we may remove it.
Policy Amendments
You acknowledge that this Privacy Policy forms an integral part of the User Agreement, and your use of this site implies unconditional agreement to our Privacy Policy. If you disagree with this Privacy Policy, please refrain from using our site. Your visit and any privacy-related disputes are governed by this policy and the User Agreement, including provisions on damages. We reserve the right to amend the Terms of Use and this Privacy Policy at our discretion. Any changes will be promptly posted to keep you informed of our policy alterations. Unless otherwise stated, our current Privacy Policy applies to all information we possess about you and your account.
Contact Us
For any question, concern or grievance relating to this Privacy Policy or your personal information, please contact us at:
- Email · support@ammammaintivantalu.com
- Phone / WhatsApp · 9390937607
- Website · ammammaintivantalu.com
- Address · Ammamma Inti Vantalu – Telangana Homefoods and Pickles, 2-5-240, Nakkalagutta, Warangal, Telangana – 506001, India
Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, grievances may be addressed to our Grievance Officer at support@ammammaintivantalu.com. We aim to acknowledge every grievance within 48 hours and resolve it within a reasonable period.
